Technical Support Engineer

Version française de cette offre d'emploi : Lien

Location: Saint-Jean-Sur-Richelieu, Québec, CA
Category: Full Time

We’re a fast-growing game technology company poised to disrupt the game hosting and cloud infrastructure industry. Founded by veterans of the gaming and infrastructure space, we’re building up the team and are seeking a few amazing individuals that can share our vision of building a product that will help game studios make better games for their players.

You will be responsible for helping our clients. You will be working closely with the development team and exec team to keep improving our day-to-day operations. You will have the pleasure of working with the developer of your favourite games, also, you will need to have good spoken and writing skills to keep improving our “How to” guides. You will have the liberty to select some tools to ease your life.

Key Responsibilities

  • Attend meetings with clients to analyze, troubleshoot and diagnose problems

  • Respond to customer inquiries and assist in troubleshooting and resolving challenges

  • Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

  • Assist and create training materials concerning service troubleshooting and usage

  • Act as the initial point of contact for all platform-related requests

  • Create, organize and file documentation related to our software

What We Are Looking For

  • 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services

  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

  • Ability to prioritize and manage several milestones and projects efficiently

  • Professional written and interpersonal skills are essential when communicating with customers



  • Hybrid schedule

  • Casual Dress Code

  • Flexible Schedule

  • Paid Time Off ("PTO")

  • Summer Schedule


  • Disability Insurance

  • Extended Health Care

  • Life Insurance


  • Stock Options

Submit Your Application