Customer Success Manager

Version française de cette offre d'emploi : Lien

Location: Saint-Jean-Sur-Richelieu, Québec, CA
Category: Full Time

We’re a fast-growing game technology company poised to disrupt the game hosting and cloud infrastructure industry. Founded by veterans of the gaming and infrastructure space, we’re building up the team and are seeking a few amazing individuals that can share our vision of building a product that will help game studios make better games for their players.

We seek a highly skilled, motivated Customer Success Manager to join our dynamic team in the cloud network industry with clients in gaming.

In this role, you will act as the primary contact point for our customers, building and maintaining solid relationships and providing exceptional support and guidance. You will also ensure our customers achieve their desired outcomes and have a great experience using our products. You must be able to take highly technical elements and explain them efficiently to our customers.

Key Responsibilities

Manage customer escalations and find solutions to challenges, ensuring the best customer experience.
Develop and execute customer success plans that align with their business objectives and goals.
Monitor and analyze customer usage and engagement with our products, providing insights and recommendations for improvement.
Work with product and development teams to ensure customer feedback is incorporated into product development and roadmap planning.
You are directly involved in all sales activities and develop relationships with prospects and current customers.
Understand what clients are trying to accomplish, their needs, and how Edgegap can be a key business driver.
As the champion of your product and clients, you will collaborate with cross-functional teams to produce promotional materials, such as case studies and blog posts.

What We Are Looking For

A technical-first profile with a familiarity with the cloud/networking industry.
Ability to present complex technical issues in a simple way to clients (both technical and non-technical)
Ability to talk to customers and resolve problems in a fast-paced environment.
Relevant experience in programming, developing, or related experience.
The capacity to carry out a proof of concept within the organization.
Experience with Unreal, Unity, Linux, & container technology is a bonus.
Strong written and verbal communication skills
Experience in customer service is a bonus.
Gaming industry knowledge is a bonus.
The candidate must be located in North America.